How it works

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If you are new to Phone A Doctor (PAD), this is the first page to study carefully because it has a good deal of information that you will find useful as you talk to our doctors on PHONE/CHAT.

If you need help with using more advanced tools, please login and have a look on our Help Page. While you may also have a chat with our staff online now, it is a good idea to read through this page first in order to have more information before you go into chat.

Here's how it works - YOU CALL.  WE LISTEN. WE REFER.
 



If You Are Unwell

sick_unwell.jpgIf you are unwell or you are with someone else who needs to SPEAK/CHAT with a Doctor, start by signing-up on this website.

Our doctor will discuss your medical issues with you; they will take notes and make a recommendation based on their education, experience and expertise. At the end of the conversation, the Doctor  will refer you to an appropriate medical resource close to where you live or where you are at the time of the call.

At the end of the call/chat, our doctor will send to your mobile phone a summary of your call. They will also send a copy of the summary to the medical resource where they have just referred you so that there could be a follow up on your medical issue.

 

Talking to the Doctor

doctor_phone.jpgOur doctors are friendly and waiting to hear from you.

When you get through to a doctor, you will have around 15 mins for each call/chat. If you exceed 15mins, the Doctor may ask you to call again as there may be other people waiting.

It is important that you patiently explain your medical situation to our doctor or get a friend or loved one to do the talking with you.  

If there is anything the doctor says that you do not understand, politely tell them to repeat as it is important for you to fully understand what they have said about your medical situation.



 

We Need Donations

card_pay-(1).jpgTo use Phone A Doctor, we charge a yearly fee of N2,400.

Many people may find it easy to pay the yearly fee, but there are millions of Nigerians who may not have this money and that is the reason we have a donation page.

Payments are handled by OnlineNaira where you will be able to pay by cash, USSD, Bank Transfer, any cards issued in Nigeria or any International Cards. [more]

Please help to pay for another Patient's bill in multiples of N2,400.
 

 

Doctor's Referral

Referral-Program-640X640.jpgit is important that you follow-up on the referral that our doctor has given you.

Remember that our doctors did not see you in order to provide medical diagnosis.  This is the reason it is important for you to follow-up on whatever referral our doctor has given you.

The medical resource will also call you to arrange an appointment.  If you did not call from your usual place of residence or would not be going home any time soon, pls tell the doctor to refer you to another medical resource closer to where you are at the time of the call.



If you are unsure about how anything works in PAD, pls feel free to chat with a member staff now.